Terms and conditions

The client is anyone who enters into a service contract with the provider, whether as a business or as a consumer.

Where the provider and the client agree otherwise in a quote or a contract, that individual agreement takes precedence over these terms.

The provider designs and builds websites and online shops, creates visual identities (logo, colours, typefaces, graphics) and offers ongoing website care.

Prices shown on the website, including the pricing page and the calculator, are indicative “from” prices. They are not a binding offer. The final price always follows from an individual quote based on the scope of the project.

The provider is not a VAT payer, so the prices shown are final.

We do not sign written contracts. The process is:

• The client sends an enquiry through the website form, by e-mail or by phone.
• The provider prepares a free demo, a preview of how the website could look. The client pays nothing for the demo and may turn it down with no obligation.
• Once the client approves the demo, the provider issues an advance invoice and continues the work.
• When the work is finished, the provider hands over the website and issues the final invoice.

Approving the demo (an e-mail or message is enough) and paying the advance invoice concludes a contract on the terms set out in the quote and in these terms. Communication is in Czech or English.

• After the demo is approved, the provider issues an advance invoice for 40 % of the final price.
• The advance covers the work the provider has already done on the demo and on preparing the website, so that this work is not wasted. If the client withdraws after approving the demo, the advance is not refunded. Details are in the Refund and complaints policy.
• The remaining 60 % of the price is paid after handover, based on an invoice.
• Invoices are due within 14 days of issue unless the invoice says otherwise. Payment is made by bank transfer.
• Monthly website care is invoiced per calendar month.

If a payment is late, the provider may pause work until the amount is paid. The delivery date moves accordingly.

The client provides the materials needed for the work in good time, in particular texts, photos, logos and access to the domain or platform. If materials arrive late, the delivery date moves by the same period.

The price includes the rounds of feedback stated in the quote, usually two. Changes beyond that, or changes to the brief during the work, are charged after prior agreement.

The client is responsible for holding the rights to the materials they provide and for their publication not infringing the rights of third parties.

The work is handed over by launching the website on the client's domain, or by sending a link or files. The client has 7 days to review the work and raise any objections. If they do not respond within that time, the work is considered accepted.

Minor issues that do not prevent the website from being used are not a reason to refuse acceptance. The provider fixes them within a reasonable time.

Once the price is paid in full, the client receives an exclusive licence, unlimited in time and territory, to use the work for the purpose it was created for. Until then, all rights remain with the provider.

Fonts, stock photos, plugins and third-party platforms (such as Wix, Shopify or Vercel) are governed by their own licences. Any fees for them are paid by the client unless agreed otherwise.

The provider may show the finished work in its portfolio and on social media unless the client asks otherwise in advance.

Website care is an open-ended subscription. Either party may cancel it by e-mail, effective at the end of the calendar month in which the notice arrives.

The provider is not responsible for outages or changes of third-party services the website runs on (hosting, domain, platform), but will help to resolve them.

The provider is responsible for the work matching the agreed brief. Rights arising from defects and the complaints procedure are described in the Refund and complaints policy.

Towards business clients, compensation for damage is limited to the price of the project concerned. This limit does not apply to damage caused intentionally or by gross negligence, and it does not apply to consumers.

Consumers may withdraw from a contract concluded at a distance within 14 days. Details, including what applies if they want work to start earlier, are in the Refund and complaints policy.

Out-of-court resolution of consumer disputes is handled by the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, adr.coi.cz. Compliance is supervised by the Czech Trade Inspection Authority and the competent trade licensing office.

How the provider handles personal data is described in the Privacy policy.

Matters not covered by these terms are governed by Czech law, in particular the Civil Code (Act No. 89/2012 Coll.) and the Consumer Protection Act (Act No. 634/1992 Coll.).

The provider may change these terms. Contracts already concluded are governed by the version in force on the day they were concluded.

These terms are effective from 14 September 2026. The Czech version prevails in case of doubt.