Refund and complaints policy

If you are a consumer and concluded the contract at a distance (by e-mail, through the website or by phone), you may withdraw from it without giving a reason within 14 days of concluding it.

By approving the demo and paying the advance, you expressly ask us to start work within this period. If you then withdraw, you pay a proportionate part of the price for the work done up to the withdrawal, which we set off against the advance. If the service was fully completed within this period with your express consent, the right to withdraw no longer applies.

Just send your withdrawal by e-mail to infowebystudio@gmail.com with your name and the project reference (e.g. the invoice number). If the amount paid exceeds the work already done, we refund the difference within 14 days of receiving your withdrawal, using the same payment method you used.

• Before approving the demo: you pay nothing and can stop at any time. The demo is free.
• After approving the demo and paying the advance: the advance of 40 % of the final price is not refunded. It covers the work we have already done on the demo and on preparing the website, so it is not wasted. You do not pay the remaining amount.
• Finished and accepted work is not refunded. We will still fix any defects under section 3.

Please let us know by e-mail if you want to end the project.

If the website or another deliverable does not match the agreed brief, write to us without undue delay after you notice the defect. Tell us what it concerns and on which page and device it appears, ideally with a screenshot.

We confirm receipt of the complaint by e-mail. A justified complaint is fixed free of charge as soon as possible, for consumers within 30 days at the latest. If a fix is not possible, you are entitled to a reasonable discount or to withdraw from the contract.

The following are not defects:

• Changes made to the website by the client or another company.
• Outages and changes of third-party services (hosting, domain, platforms such as Wix or Shopify).
• New requirements beyond the original brief.
• Display differences in outdated browsers no longer supported by their vendor.

You can cancel website care at any time by e-mail, effective at the end of the calendar month. A month already paid is not refunded, the service runs until it ends.

If you are a consumer and we do not resolve your complaint to your satisfaction, you can turn to the out-of-court dispute resolution body: Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, adr.coi.cz.

Effective from 14 September 2026.